Refund policy

Refund Policy

All SOEB & Co. coffee is a perishable food product. All sales are final. We do not accept returns or exchanges under any circumstances, including incorrect orders placed by the customer.

Damaged in transit
If your order arrives damaged, please contact us within 48 hours of delivery at hello@soeb.co with your order number and clear photographs of the damage. We will review each case individually and any resolution is entirely at our discretion.

Order cancellations
You may request a cancellation by contacting us at hello@soeb.co as soon as possible after placing your order. Whether a cancellation can be accommodated depends on where your order is in our preparation process. If we have already begun preparing your order for dispatch, cancellation may not be possible.

EU & UK Consumer Rights
Under UK and EU consumer law, the right to cancel does not apply to perishable goods or goods that have been unsealed after delivery for hygiene reasons. By placing an order with SOEB & Co., you acknowledge that our products fall within these exemptions.

Refunds
Where a refund is approved, it will be processed to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at hello@soeb.co.

Contact
hello@soeb.co