Shipping policy
Processing Time
Orders are processed within [1–2] business days of purchase. You'll receive a confirmation email once your order has shipped.
UK Shipping
We offer free UK shipping on all orders over £30. For orders under £30, a flat shipping rate applies at checkout.
Delivery typically takes 3-5 business days from the date of dispatch, via Royal Mail or international courier selected at checkout.
International Shipping
We currently ship to the UK and internationally with delivery times of 3-5 business depending on shipping option selected at checkout. Number of days and rates calculated at checkout.
Order Tracking
Once your order ships, you'll receive a tracking link by email.
Delays
Occasionally, deliveries may be delayed due to high demand, weather, or courier disruptions. We'll do our best to keep you updated if this affects your order.
Questions
If you have any questions about your order or delivery, contact us at hello@soeb.co